Terms and Conditions

Last Updated: [Insert Date]

Welcome to Brooks Store (“we”, “us”, or “our”) at www.brookscentral.com. These Terms and Conditions govern your use of our website and purchases of our high-performance footwear for active lifestyles including hiking, running, trail running, walking, and lifestyle activities.

1. Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms and Conditions. If you disagree with any part, please refrain from using our site.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Comply with all applicable laws and regulations
  • Be responsible for maintaining the confidentiality of your account credentials

3. Product and Service Description

We specialize in performance footwear including:

  • Hiking Shoes
  • Lifestyle Sneakers
  • Running Shoes
  • Trail Running Shoes
  • Walking Shoes

We strive for accurate product descriptions and images, but slight variations may occur. Colors may appear differently depending on your monitor.

4. Order and Payment Terms

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping ($12.95): Carrier: DHL or FedEx. Delivery time: 10-15 business days after shipment. Includes tracking and insurance.
  • Free Shipping (orders over $50): Carrier: EMS. Delivery time: 15-25 business days after shipment. Includes basic tracking.

Note:

  • We currently ship worldwide except to certain remote areas and parts of Asia.
  • Shipping times are estimates and may vary depending on customs processing.

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are processed in USD. Your card issuer may apply foreign exchange fees.

5. Returns and Exchanges

Eligibility Requirements

  • Items must be returned within 15 days of delivery
  • Products must be unused, unworn, and in original condition with all tags attached
  • Original proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Worn footwear (showing signs of wear on soles or interior)
  • Items without original tags or packaging
  • Personalized or custom-ordered products

Return Process

  1. Email customer service at [email protected] within 15 days of receiving your order with your order number and return details
  2. We’ll respond within 2 business days with Return Merchandise Authorization (RMA) number
  3. Securely pack items in original packaging with all tags attached
  4. Mail to: Brooks Store Returns, 929 Rocky Road, Philadelphia, PA 19108 USA
  5. We recommend using a trackable shipping service

Refunds

  • Processing time: 3-5 business days after we receive and inspect your return
  • Refund method: Original payment method
  • Original shipping costs are non-refundable unless the return is due to our error

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Brooks Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or products. Our total liability for any claim shall not exceed the amount you paid for the product(s) in question.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the site after changes constitutes acceptance.

10. Contact Information

For questions about these Terms or our products:

Brooks Store
929 Rocky Road
Philadelphia, PA 19108 USA
Email: [email protected]