Frequently Asked Questions
Welcome to Brooks Store’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team is always ready to help at [email protected].
About Our Products
1. What types of shoes does Brooks Store specialize in?
We specialize in performance-driven footwear for various activities including:
- Hiking Shoes – Rugged footwear for trail adventures
- Running Shoes – Designed for optimal performance on roads
- Trail Running Shoes – Hybrid shoes for off-road running
- Walking Shoes – Comfort-focused footwear for daily walks
- Lifestyle Sneakers – Stylish options for urban exploration
2. How do I choose the right shoe for my activity?
Our shoes are designed with specific activities in mind:
- For trail hiking: Choose our Hiking Shoes with rugged soles
- For road running: Our Running Shoes offer optimal cushioning
- For mixed terrain: Trail Running Shoes provide versatility
- For daily wear: Lifestyle Sneakers combine comfort and style
- For walkers: Our Walking Shoes prioritize all-day comfort
Shipping & Delivery
3. What shipping options do you offer?
We provide two shipping methods:
- Standard Shipping ($12.95): 10-15 days via DHL/FedEx (recommended for urgent needs)
- Free Shipping (orders over $50): 15-25 days via EMS
4. Do you ship internationally?
Yes! We ship worldwide from our Philadelphia headquarters, though some Asian and remote regions may be excluded. You’ll receive tracking information as soon as your order ships.
5. How can I track my order?
You’ll receive tracking details via email as soon as your shoes begin their journey. Our carriers (DHL, FedEx, or EMS) provide online tracking so you can follow your footwear every step of the way.
Returns & Exchanges
6. What is your return policy?
We offer a 15-day return window from the delivery date. Items must be in original condition with all packaging. Please contact our customer service at [email protected] to initiate a return.
7. What if my shoes don’t fit properly?
We recommend consulting our sizing guide before purchase. If you need a different size within 15 days of delivery, we’ll happily exchange your shoes. Contact our team with your order number and preferred size.
Payments & Security
8. What payment methods do you accept?
For your convenience, we accept:
- Visa
- MasterCard
- JCB
- PayPal
9. Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Customer Support
10. How can I contact customer service?
Our team is always ready to assist! Email us at [email protected] for any questions about:
- Product recommendations
- Order status
- Returns/exchanges
- Special requests
Still have questions? Visit our website at www.brookscentral.com or reach out to our customer service team. We’re committed to making your footwear journey as smooth as possible!